Seller Support Associate
Eligibility : ME/M.Tech, BVSc, CA, CS, BSc, MCA, MD, MDS, ICWA, LLB,B.Arch, M Phil / Phd, Diploma, B.Pharm, B.Com, M.Arch, BA, M.Pham,M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd,MEd, MBBS, PG Diploma, MSW, MSc, MS, MHM
Location : Hyderabad
Last Date : 02 Jul 2016
Year of passing: 2014 - 2016
Hiring Process : Written-test, Face to Face Interview
Amazon - Job Details
Eligibility : Any graduation, postgraduation (If BTech/MTech/Mpharm/MSC/MCA then they need 6 month relevant BPO experience).
Hiring Procedure: PIR, Online Tests & 2 Operations Rounds (Face to Face)
Job Description:
- The Seller Support Associate acts as the primary interface between Amazon and our business partners.
- The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
- The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
- A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities:
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
- Builds Platform and business knowledge to better serve sellers
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Salary: NR 2,75,000 - 3,75,000 P.A.
Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.